30 September 2010

CHONG QING HOT POT

I was there on Saturday and I was so touched by their services. They really remember their regular customers' needs and everytime I was there, they would know what food to prepare for me.

This time round, immediately after I sat down, they served me warm water as well. They remembered that the last time I came, I asked for warm water instead of cold water.

Oh, this is what I call service excellence.